Three awkward emails we all hate writing, and how to approach them

Be polite but firm, confident but not cocky.

Email etiquette is quite a personal thing. Last week I wrote about how dehumanising it felt to receive exceedingly formal emails from colleagues who probably had more experience in the industry than I did at the time. This week, I’m going to talk about the difficult stuff. The sticky topics that have us procrastinating away from our inboxes so we don’t …